How do I return a product?

For UK returns please ensure you have your order number handy, then call our Customer Services team on 020 7476 7710 to request a returns reference number. The Customer Service Advisor will explain the options available for returning an item, depending on the size and weight. Options include; returning the item to our store, collection by a carrier or smaller items can be posted back to us.

Changed your mind?

If it is less than 14 days since you received your order then you can return it to us providing it is unused and in the original packaging. Returned items should be in saleable condition with no writing or labels applied. Carriage charges for unwanted returns will be at your expense.

Certain items are unfortunately excluded from this offer; specifically anything that has been made to your specification or individual requirements. Also anything that is liable to deteriorate or expire rapidly or by its very nature cannot be returned.

Faulty product?

If the goods are faulty or have become faulty within the first 14 days of purchase please contact us with details of the fault. Where appropiate, you may be required to provide pictures to support your claim and to document the fault.

Our Customer Services team will get back to you and arrange for the goods to come back to us for inspection and arrange replacement or refund for the affected part of your order.

Product has been damaged in transit?

Should you receive any parcel from us that contains damaged goods this should be notified to Customer Services, as soon as possible within the first 14 days of purchase. However, to help us improve our service, it would be useful if you could let us know no later than 7 days from receipt.

The Customer Services team will arrange for the collection of the item. If you have used an item damaged in transit, we will consider that you have accepted it and you will no longer be entitled to a replacement.

Received an incorrect item?

If the contents of your delivery differ from what you were expecting or what appears on your invoice, please notify Customer Services as soon as possible within the first thirty days of purchase.

To help us improve our service it would be helpful if you could let us know within 7 days and, at the same time, please tell us what items you expected to receive and the items you actually received. Our Customer Services Team will get back to you with a returns number and return address.